Last updated 7 December 2015

Privacy and Cookies Policy

Your privacy is very important to us. We value the trust you have placed in us, and we are committed to protecting and safeguarding any personal data you give us. This document describes how we use and process your personal data and how we use cookies on our website. It also tells you how you can contact us if you have questions about your personal data or about cookies.

Through our website, we (BKKSUN Asia Co. Ltd.) provide an online platform to display the various types of products and services that we offer in our store locations. The information that follows applies to this. We may amend the Privacy and Cookies Policy from time to time, so if you want to keep abreast of the update, please make sure to visit this page regularly. If you disagree with this Privacy and Cookies Policy, you should discontinue using our services.

Privacy

What kind of personal information does BKKSUN use?

If you wish to do so, you can provide us with your name, your email address, your phone number, or other specific personal identifying information, on our website or in our store locations. By doing this, you are agreeing that we may use the information for commercial purposes, including, without limitation, contacting you about products and services which may be of interest, unless you notify us that you do not wish to receive this information, and providing aggregate anonymized statistical information or anonymous information about our customers to potential partners, advertisers or other third parties.

When you visit our websites, we may collect certain information, such as your IP address, which browser you’re using, and information about your computer’s operating system, application version, language settings and pages that have been shown to you. If you are using a mobile device, we might also collect data that identifies your mobile device, device-specific settings and characteristics and latitude/longitude details. We may also receive information about you when you use certain social media services.

Why does BKKSUN collect, use and share your personal data?

Customer service: Sharing your details with our customer service staff allows us to respond when you need us – including helping you to find the right type of tanning service for you, or responding to any questions you might have about our skin care products.

Marketing activities: We also use your information for marketing activities, as permitted by law. For example:

When you subscribe to our newsletter, or to our marketing communications about special deals and offers, we may use your contact information to send you news of similar products and services. With your consent – if consent is required under local law – we may also send you other regular newsletters by email. You can opt out, or unsubscribe, from marketing communications at any time using the “Unsubscribe” link in each newsletter.

Based on the information you share with us, individualized offers may be shown to you on our website, in mobile apps or on third-party websites, including social media sites.

If we believe that a particular offer may be of interest to you, we may decide to make contact with you by phone.

Other communications: There may be other times when we get in touch by email, by post, by phone or by texting you, depending on the contact information you share with us. There could be a number of reasons for this:

• We may need to respond to and handle requests you have made.
• You may have won a prize in our sweepstakes
• When you use our services, we may send you a questionnaire or invite you to provide a review about your experience with BKKSUN.
• We may also send you other material related to your inquiry or spray tan reservation, such as how to contact us if you need assistance, and information that we feel might be useful to you in planning your tanning experience or getting the most out of our skin care products. We may also send you material related to upcoming events and special offers.

Market research: We sometimes ask our customers to take part in market research. Any additional personal details that you give us as part of the market research will be used only with your consent.

Fraud detection and prevention: We may use personal data for the detection and prevention of fraud and other illegal or unwanted activities.

Improving our services: Finally, we use personal data for analytical purposes, to improve our services, to enhance the user experience, and to improve the functionality and quality of our online travel services.

How does BKKSUN use social media?

We use social media to promote, improve and facilitate our own services and products. For example, we have integrated social media plugins into the BKKSUN website. When you click on one of the buttons and register with your social media account, information is shared with your social media provider, and possibly presented on your social media profile to be shared with others in your network.

In addition to implementing these buttons, BKKSUN uses social media by maintaining accounts and offering apps on several social media sites. These social media services may allow you to share information with us. When you register with a social media app, you will be told which information will be shared with us. The information you choose to share with us may include the basic information that’s available in your social media profile, email address, status updates and your list of friends. This information is necessary to create a unique user experience either in the app itself or on our websites. It facilitates such things as personalising our website to suit your needs, connecting you with your friends and analysing and enhancing our services.

How does BKKSUN share your data with third parties?

We may use service providers (such as “data processors”) to process your personal data strictly on our behalf. This processing would be for purposes such as facilitating spray tan appointments, sending out marketing material or for analytical support services. These processors are bound by confidentiality clauses and are not allowed to use your personal data for their own purposes or any other purpose.

How does BKKSUN make use of mobile devices?

We use versions of our regular website that have been optimised for mobile. These mobile websites process the personal details you give us in much the same way as our website does – and they also allow you to use location services to find a BKKSUN location nearby. With your consent, we may send you push notifications with information about your spray tan reservation.

Cookies

What is a cookie?

A cookie is a small amount of data that is placed in the browser of your computer or on your mobile device. This Privacy and Cookies Policy applies to cookies and similar technologies (hereafter together referred to as “cookies”).

Why are cookies used?

Web pages have no memory. If you are surfing from page to page within a website, you will not be recognised as the same user across pages. Cookies allow you to be recognised as the same user across the pages of a website. Cookies also allow your choices to be remembered – choices such as the language you prefer, the currency you use and your search criteria. They will also make sure you are recognised when you return to a website.

Do all cookies do the same thing?

No, there are different types of cookie and different ways of using them. Cookies can be categorised according to their function, their lifespan and according to who places them on a website.

How are cookies used?

Our website uses the following types of cookie:

Technical cookies: We try to give our visitors an advanced and user-friendly website that adapts automatically to their needs and wishes. To achieve this, we use technical cookies to show you our website, to make it function correctly. These technical cookies are absolutely necessary for our website to function properly.

Functional cookies: We also use functional cookies to remember your preferences and to help you to use our website efficiently and effectively, for example by remembering your preferred currency and language, your searches and the services or products you viewed earlier. These functional cookies are not strictly necessary for the functioning of our website, but they add functionality for you and enhance your experience.

Analytics cookies: We use these cookies to gain insight into how our visitors use the website, to find out what works and what doesn’t, to optimise and improve our website and to ensure we continue to be interesting and relevant. The data we gather includes which web pages you have viewed, which referring/exit pages you have entered and left from, which platform type you have used, date and time stamp information and details such as the number of clicks you make on a given page, your mouse movements and scrolling activity, the search words you use and the text you type while using our website. We also make use of analytics cookies as part of our online advertising campaigns to learn how users interact with our website after they have been shown an online advertisement – which may include advertisements on third-party websites. However, we will not know who you are, and will only obtain anonymous data. Our business partners may also use analytics cookies to learn if their customers make use of accommodation offers integrated into their websites.

Commercial cookies: We use third-party cookies as well as our own to display personalised advertisements on our websites and on other websites. This is called “retargeting,” and it is based on browsing activities, such as the destinations you have been searching for, the accommodation you have viewed and the prices you have been shown. Commercial cookies may also be used by selected third parties to display their products and services through our website.

How can you recognise BKKSUN cookies and how long do they stay active?

You can find our cookies in your browser settings. The cookies we use have varying lifespans, but usually last up to one year or in some cases up to five years. You can erase all cookies from your browser any time you want to. Please refer to the instructions of your browser.

Does BKKSUN use third-party marketing and analytics cookies?

Yes, BKKSUN uses the services of trusted and recognised online advertising and marketing companies. We may also use third-party providers for analytical purposes. To enable their services, these companies need to place cookies. The providers we use are committed to building consumer awareness and establishing responsible business and data management practices and standards. When it comes to online advertising and marketing companies, we strive to only work with companies that are members of the Network Advertising Initiative (NAI) and/or the Interactive Advertising Bureau (IAB). Members of NAI and IAB adhere to industry standards and codes of conduct. NAI and IAB members allow you to opt out of the behavioural advertising. Visit www.networkadvertising.org and www.youronlinechoices.com to identify the NAI members that may have placed an advertising cookie file on your computer. To opt out of an NAI or IAB member’s behavioural advertising programme, simply check the box that corresponds to the company from which you wish to opt out. In order to control the collection of data for analytical purposes by Google Analytics, you may want to visit the following link: Google Analytics Opt-out Browser Add-on.

Who has access to BKKSUN cookie data?

Only BKKSUN has access to BKKSUN cookies. Cookies placed by third parties can be accessed by these third parties.

How can you manage your cookie preferences?

Using your browser settings in, for example, Internet Explorer, Safari, Firefox or Chrome, you can set which cookies to accept and which to reject. Where you find these settings depends on which browser you use. Use the “Help” function in your browser to locate the settings you need.

If you choose not to accept certain cookies, you may not be able to use some functions on our website. However, we do not otherwise support “Do Not Track” browser settings. Opting out of an online advertising network does not mean that you will no longer receive or be subject to online advertising or marketing analysis. It means that the network from which you opted out will no longer deliver ads tailored to your web preferences and browsing patterns.

Does BKKSUN use web beacons?

As well as using cookies, BKKSUN sometimes uses web beacons. A web beacon is a tiny graphic image of just one pixel that’s delivered to your computer either as part of a web page request or in an HTML email message. Either directly or through service providers, we use these pixels as part of our online advertisements either on our website or on third-party websites to learn whether a user who is being shown an online advertisement also makes a reservation; to track conversion with partner websites and to analyse the traffic patterns of users to optimise the travel-related services we bring to you.

Security

What security procedures does BKKSUN put in place to safeguard your personal data?

We observe reasonable procedures to prevent unauthorised access and the misuse of personal data. We use appropriate business systems and procedures to protect and safeguard the personal data you give us. We also use security procedures and technical and physical restrictions for accessing and using the personal data on our servers. Only authorised personnel are permitted to access personal data in the course of their work.

Contact

How can you control the personal data you have given to BKKSUN?

You always have the right to review the personal information we keep about you. You can request an overview of your personal data by emailing us at hello@bkksun.com. Please write ‘Request personal information’ in the subject line of your email and include a copy of your identity card to help us prevent unauthorised individuals from accessing your personal data.

If the personal information we have for you is incorrect, we will update it at your request. You can also ask us to remove your personal data from our customer database by sending an email to hello@bkksun.com with ‘Request for removal of personal information’ in the subject line. However, we may need to retain certain information, for example for legal or administrative purposes, such as record keeping or to detect fraudulent activities.

Who is responsible for the processing of personal data on the BKKSUN website and in the BKKSUN store locations?

BKKSUN Asia Co. Ltd. controls the processing of personal data on its websites and in its store locations. BKKSUN Asia Co. Ltd., is a private limited liability company, incorporated under the laws of the Kingdom of Thailand, and having its offices at 2/9 Sukhumvit 34, Khlong Tan, Khlong Toei, Bangkok 10110, Thailand. If you have any suggestions or comments about this privacy notice, please send an email to hello@bkksun.com.